Salon Policies

CANCELLATION POLICY  

If you need to cancel your appointment, we kindly ask that you do so at least 72 hours in advance. Failure to cancel within this time frame will result in a 50% cancellation fee based on the cost of your service.

In the event that you provide less than 24 hours notice of cancellation, a 100% charge will be applied. We understand that unforeseen circumstances can arise, but please be aware that these policies are in place to ensure fairness to both our clients and us.

Failure to attend a scheduled appointment may result in loss of future booking privileges and a full service fee charge.
 

LATE POLICY 

Please plan accordingly and use a GPS to gain an idea of the time it will take to arrive at the salon. If running late, please send a text or email letting us know what time you expect to arrive.  If you arrive more than 15 min late your appointment may get rescheduled.

ILLNESS

It is best to contact us immediately, when you start experiencing symptoms of illness, or awaiting COVID test results. If you arrive and show signs of illness, fever, coughing, your appointment will be canceled.  
 

HAIR PREPARATION 

Refer to the “How to Arrive to your Appointment Reminder” email you will receive 5 days prior to your appointment for Hair preparation guidelines. These are guidelines for all clients and are strictly enforced. Failure to adhere to these instructions may result in a cancelled appointment.

EXTRA GUEST

No Additional Guests are allowed, unless they are being serviced.

MEDIA 

We use pictures and videos for promotional and educational materials. Once accepted as a client, you can review the Photo and Video Release Consent terms. Clients are not permitted to take any photo, audio, or video recordings during appointment sessions.     
 

CHILDREN 

We service children 10 and up.
 

SERVICE GUARANTEE 

We do not offer refunds on services rendered. In the event you are not satisfied with your experience, we ask  to please contact us within 24 hours of your original appointment. We can discuss options for a potential re-do service (instances may vary). 

Where are you located? 

We are located north of I-66 and Sudley Rd in the Parkridge Shopping center in Manassas, VA at Sola Salon Studio Suites next to Bath and Body Works.    

How do I book an appointment with you? 

Please fill out our New client questionnaire form. Once received we will consult with you via email on how to book with us.

How should I arrive to my appointment? 

When you arrive, your hair must be 100% clean, dry, fully detangled, and styled in a 2-4 day wash and go style. No buns, clips, ponytails or braids.  Dry cut only must come with 1-2 day curls that mimic the same results of in salon styling session.  

Is a curly cut right for me? 

A curly cut is designed for those who wear their curly hair 80-100% of the time. Curly hair is made up of different curl patterns that will lay differently when in an altered state. Hair that is frequently straightened with heat, or keratin treated will not be compatible with the cutting and styling techniques we use.    

Do you offer natural hair services other than curly? 

We specialize in wash n go styles only. We do not offer braids, weaves, twist, blow outs, or silk press. We do not offer color services.