Salon Policies

CANCELLATION POLICY  

Customers may cancel services via email up to 72 hours prior to the scheduled appointment without incurring any charges. Cancellations made within 72 hours will be subject to a 50% cancellation fee based on the total service cost. In the event of a no-show, or 24 hour notice of cancellation, the full service fee will be applied.

All $100 retainers are nonrefundable and nontransferable.

RESCHEDULING 

Complimentary reschedules can happen ONCE within the dates open for booking and before the 72 hours. If needing to reschedule a second time, there will be a $75 rescheduling fee. Additionally, if your service requires a $100 retainer fee, you will forfeit the loss and a new retainer fee will need to be applied in order to rebook.
 

LATE POLICY 

Please plan accordingly and use a GPS to gain an idea of the time it will take to arrive at the salon. If running late, please send a text or email letting us know what time you expect to arrive.  If you arrive more than 15 min late your appointment may get rescheduled.
 

HAIR PREPARATION 

Refer to the “How to Arrive to your Appointment Reminder” email you will receive 5 days prior to your appointment for Hair preparation guidelines. These are guidelines for all clients and are strictly enforced. Failure to adhere to these instructions may result in a cancelled appointment.

EXTRA GUEST

To maintain our privacy and intimate setting, no additional guests are allowed.

MEDIA 

We use pictures and videos for promotional and educational materials. Once accepted as a client, you can review the Photo and Video Release Consent terms. Clients are not permitted to take any photo, audio, or video recordings during appointment sessions.     
 

CHILDREN 

We service children 10 and up.
 

SERVICE GUARANTEE 

We do not offer refunds on services rendered. In the event you are not satisfied with your experience, we ask  to please contact us within 24 hours of your original appointment. We can discuss options for a potential re-do service (instances may vary). 

Where are you located? 

We are located north of I-66 and Sudley Rd in the Parkridge Shopping center in Manassas, VA at Sola Salon Studio Suites next to Bath and Body Works.    

How do I book an appointment with you? 

Please fill out our New client questionnaire form on the Book Services page. Once received we will consult with you via email on how to book with us.

How should I arrive to my appointment? 

When you arrive for wash and go services, your hair must be 100% clean, dry, fully detangled, and styled in a 2-4 day wash and go style. No buns, clips, ponytails or braids.  Dry cut only must come with 1-2 day curls that mimic the same results of in salon styling session.  

Is a curly cut right for me? 

A curly cut is designed for those who wear their curly hair 80-100% of the time. Curly hair is made up of different curl patterns that will lay differently when in an altered state. Hair that is frequently straightened with heat, or keratin treated will not be compatible with the cutting and styling techniques we use.