Salon Policies
BOOKING RETAINER POLICY
A 50% Non-Refundable retainer is required for all new and returning clients to book an appointment and will be applied toward your service total. An active credit or debit card is also required and must remain on file to reserve and maintain all appointments.
CANCELLATION POLICY
Appointments may be canceled or rescheduled up to 72 hours before the scheduled appointment. No changes or cancellations can be made within 72 hours of the appointment time.
- Cancellations made less than 72 hours before your appointment: Your retainer is forfeited. No additional fees apply.
- Cancellations made less than 24 hours before your appointment forfeit your retainer, and the card on file will be charged for the remaining 50% of the service fee.
- No-Show: Booking privileges will be suspended until any outstanding balance is paid in full.
This policy protects reserved appointment time and helps ensure availability for all clients.
NON-TRANSFERABLE POLICY
- All appointments are non-transferable and cannot be given to another person.
RESCHEDULING
- One complimentary reschedule is allowed when requested more than 72 hours before your appointment, and the retainer may be transferred once. Any additional reschedule, late cancellation, or no-show will forfeit the retainer, and a new 50% retainer will be required to book again.
- Clients must reschedule appointments through the Vagaro booking app before the 72-hour window.
LATE POLICY
- Arrive on time for your appointment. If you are running late, you must email your stylist directly. Messages sent to info@deepnthecutsalon.com do not count as notification.
- Arrivals more than 10 minutes late may result in a shortened or modified service based on remaining time. The full service fee still applies.
- Arrivals 15 minutes or more late will incur a $50 late fee and may result in service modification or inability to complete the appointment.
HAIR PREPARATION
- Follow the “How to Arrive” email sent 5 days prior to your appointment for hair preparation guidelines. You can also find the How to Arrive guidelines on the Salon Policies page Failure to follow these instructions may result in a cancelled and or modified appointment.
EXTRA GUESTS
- To maintain privacy and an intimate environment, no additional guests are allowed.
MEDIA POLICY
- We may use photos and videos for promotional and educational purposes and will ask prior consent. Clients may not take photos, audio, or video during sessions without permission.
CHILDREN
- We serve children ages 13 and older, and we do not offer separate children’s pricing.
SERVICE POLICY
- All services are non-refundable.
- If you are unsatisfied with your service, you must contact your stylist directly within 7 days of your appointment. We may offer corrective solutions depending on the situation and at our discretion.
- By booking an appointment, you acknowledge and agree to this policy, including that all services are non-refundable.
F. A. Q.
Where are you located?
3913 Blenheim Blvd, Suite 32B, Fairfax, VA.
How do I book an appointment with you?
We are a salon that requires approval prior to booking and a 50% retainer fee. You will need to fill out our New client questionnaire form on the Book Services page and submit front and back photos of your hair. Once received we will consult with you via email and send you the booking link if you are approved.
Can I book an appointment without filling out the questionnaire?
No. Every new guest needs to fill out new client consultation form along with submitting the required photos. If you attempt to book a new guest service without a form on file, your request for an appointment will be denied.
How should I arrive to my appointment?
When you arrive for wash and go services, your hair must be 100% clean, dry, fully detangled, and styled in a 2-4 day wash and go style. No buns, clips, ponytails or braids. Dry cut only must come with 1-2 day curls that mimic the same results of in salon styling session.
I'm new to your salon. Can I just book a trim?
No. Our express cut services are exclusively available to our quarterly guest. Therefore, you will need to book a new guest appointment.
Why is it so hard to get an appointment?
We are a small, boutique salon operated by two stylists in an intimate setting. Our appointments are intentionally longer, thorough, and centered around healthy hair care and education.
We don’t simply provide a service, we create transformative experiences that support confidence, healing, and long-term hair wellness. Because of the depth of our approach and personalized care, demand for our services are high.
Is a curly cut right for me?
A curly cut is designed for clients who wear their natural curls 80–100% of the time. Curly hair consists of multiple curl patterns that behave differently when altered or heat-styled, which impacts how the cut will fall and perform.
Hair that is frequently straightened, heat-damaged, or chemically altered (including keratin treatments) is not compatible with the cutting and styling techniques used in this service. In these cases, you may need to consider a significant haircut to remove compromised hair, or our curly hair services may not be the right fit for you at this time.