Salon Policies
CANCELLATION POLICY
- Cancellations must be made at least 72 hours before the scheduled appointment to avoid a penalty. No changes can be made within this 72-hour timeframe.
- Guests are responsible for managing their own appointments, and all cancellations must be made through the booking app using your personal login.
- Cancellations made within 72 hours of the scheduled appointment will incur a 50% fee based on the total service cost. No-shows or cancellations made with less than 24 hours’ notice will be charged the full service fee.
NON-TRANSFERABLE
- All appointments are non-transferable and cannot be given to another person.
RESCHEDULING
- Complimentary rescheduling is permitted once, provided it is done within the available booking dates and before the 72-hour cancellation window. Please reschedule through the Vagaro booking app prior to the 72-hour window. A $75 fee will apply for any additional reschedule requests. All rescheduling must be completed through the booking app.
LATE POLICY
- Please plan your travel accordingly. If you are running more than 10 minutes late, please text or email your stylist. We may still be able to service you, but your appointment may be modified to fit the remaining time. The full service charge will still apply. Arrivals more than 15 minutes late may also incur an additional late fee.
HAIR PREPARATION
- Follow the “How to Arrive” email sent 5 days prior to your appointment for hair preparation guidelines. Failure to follow these instructions may result in a cancelled appointment.
EXTRA GUESTS
- To maintain privacy and an intimate environment, no additional guests are allowed.
MEDIA
- We may use photos and videos for promotional and educational purposes and will ask prior consent. Clients may not take photos, audio, or video during sessions without permission.
CHILDREN
- We serve children ages 13 and older, and we do not offer separate children’s pricing.
SERVICE GUARANTEE
- We do not offer refunds on services rendered. If you are unsatisfied, please contact us within 48 hours of your appointment. Options for a potential re-do may be discussed, depending on the situation.
F. A. Q.
Where are you located?
3913 Blenheim Blvd, Suite 32B, Fairfax, VA.
How do I book an appointment with you?
We are a salon that requires approval prior to booking. You will need to fill out our New client questionnaire form on the Book Services page and submit front and back photos of your hair. Once received we will consult with you via email and send you the booking link if you are approved.
Can I book an appointment without filling out the questionnaire?
No. Every new guest needs to fill out new client consultation form along with submitting the required photos. If you attempt to book a new guest service without a form on file, your request will be denied.
How should I arrive to my appointment?
When you arrive for wash and go services, your hair must be 100% clean, dry, fully detangled, and styled in a 2-4 day wash and go style. No buns, clips, ponytails or braids. Dry cut only must come with 1-2 day curls that mimic the same results of in salon styling session.
I'm new to your salon. Can I just book a trim?
No. Our express cut services are exclusively available to our quarterly guest. Therefore, you will need to book a new guest appointment.
Why is it so hard to get an appointment?
We are a small, boutique salon operated by two stylists in an intimate setting. Our appointments are intentionally longer, thorough, and centered around healthy hair care and education.
We don’t simply provide a service, we create transformative experiences that support confidence, healing, and long-term hair wellness. Because of the depth of our approach and personalized care, demand for our services are high.
Is a curly cut right for me?
A curly cut is designed for those who wear their curly hair 80-100% of the time. Curly hair is made up of different curl patterns that will lay differently when in an altered state. Hair that is frequently straightened or compromised with heat, or keratin treated will not be compatible with the cutting and styling techniques we use.